This Refund Policy explains the treatment of fees, deposits, and retainers paid to Prentis Tech FZE LLC for its technology consultancy and software-development services.
1. Project Deposits
An initial project deposit secures your engagement and the allocation of our team. Project deposits are non-refundable once work has commenced, as they cover discovery, scheduling, and committed resourcing.
2. Milestone Payments
Milestone payments for completed and accepted deliverables are non-refundable. Where a milestone has not yet started, the corresponding payment may, at our discretion, be credited toward a future engagement.
3. Retainers
Monthly retainers are billed in advance. If a retainer is cancelled mid-cycle, the unused portion is pro-rated and may be refunded or credited, at our discretion, for the days remaining in that billing cycle after written notice is received.
4. Subscriptions
Where any of our platforms offer subscription access, standalone subscription refunds follow the terms published on that platform and are otherwise non-refundable except where required by law.
5. How to Request
To request a refund or credit, write to contact@prentis.tech with your invoice reference and reason. Approved refunds are processed to the original payment method within fourteen (14) business days.
6. Contact
Questions about this policy can be sent to contact@prentis.tech.