This Payment & Invoicing Policy outlines how Prentis Tech FZE LLC ("Prentis Tech") bills for its technology consultancy and software-development services. All fees are quoted and charged in UAE Dirhams (AED) unless agreed otherwise in writing.
1. Billing Models
- Project billing: Fixed-scope engagements are billed against an agreed milestone schedule as defined in the statement of work.
- Retainer billing: Ongoing support and advisory is billed monthly in advance against a signed retainer agreement.
2. Payment Methods
We accept bank transfer and approved online payment methods. Bank details are provided on every invoice.
3. Value Added Tax (VAT)
All fees are exclusive of Value Added Tax. VAT is charged at the applicable UAE rate of 5% where applicable, and shown as a separate line item on the invoice.
4. Invoicing
Invoices are issued in accordance with the agreed milestone or monthly schedule. Each invoice is due within thirty (30) days of the invoice date unless stated otherwise. Quotations, estimates, and purchase orders referenced on the invoice form part of the billing record.
5. Late Payment
Overdue invoices may accrue interest at 1.5% per month or the maximum permitted by law, and delivery of ongoing services may be paused until outstanding amounts are settled.
6. Refunds
Refunds are governed by our separate Refund Policy. Please refer to that document for details on project deposits, milestone payments, and retainer pro-rating.
7. Contact
For payment and invoicing questions, write to contact@prentis.tech.